On our flight to Toronto the inflight entertainment system and controls for reading lights as well as controls for J class seats were off.
Due to the time of year and cost I wrote a letter. On a barf bag. Other factors included:
- The fact the chief steward was not allowed to do anything in flight re catering
- The fact the little promo codes handed out would force me to make individual bookings next time (if there is one) for each of us.
- We’d already been held up at the gate due to another technical issue making us leave late
- And they messed with our schedule back in October, forcing us to leave later, which I had to wait on hold for 40 minutes to sort out.
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Dec 21, 2014
Dear Captain,
The issues on this aircraft are completely unacceptable. Compensation for future travel is lame (esp @ $1000 per ticket). I have two soon-to-be VERY bored children. My suggestion at this point is to at least offer free meals and real drinks. I am not willing to wait until I get to a website to complain to a faceless machine. Due to the heat build-up in the cabin, the fact this is written on a barf bag should retain suitable symbolism.
Thanks,
Robert 26H
